He opens a ticket from Robert, a user who works in a different branch of the company. You can even set up your integration to automatically generate an activity in the ticket for every Skype session you initiate creating an audit log of Skype history for that ticket.įor example, Sam is an IT admin for a company that regularly uses Skype for Business for internal communication.
Now you can chat or start a video call with the user. To contact the user, you just click the icon, and Skype session opens on the spot. This means that once the integration is configured, SysAid tickets display the Skype status icon next to the Submit User and Request User fields so that you can know if they are available on Skype. Now admins can speak face-to-face with their users to best understand their needs, regardless of the users’ locations leading to faster and more simple ticket resolution. SysAid’s Skype for Business integration allows companies that communicate via Skype to incorporate that communication into the ticket resolution process. In recent years, Skype has grown in popularity as a tool for communication between coworkers.
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